| | Feb -20194CIO TALK2130Pg 16 -32The Business of Service ManagementNatural Language Processing and the Future of Customer ServiceMitch Kenfield, Principal, CIO Advisory practice, KPMG USEugene Willard, CIO,LaserShip, Inc.5 Ways Artificial Intelligence Can Help Improve Customer ServiceBlythe Lawton, Senior Director,First Associates Loan Servicing08IN MY OPINIONCONTENTSSERVICES STARTUPS-2019promisingmostCUSTOMER
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